If at any time you wish to make a complaint in relation to our services to you, please contact the Head of Compliance at complaints@netwealth.com and we will endeavour to resolve your complaint promptly. You can read our full complaints handling procedure in this document.

If your complaint remains unresolved 8 weeks from the date you made the complaint, you have the right to refer it to the Financial Ombudsman Service, whom can be contacted by:

• Mail - The Financial Ombudsman Service: Exchange Tower, Harbour Exchange Square, London E14 9SR
• Email - complaint.info@financial-ombudsman.org.uk
• Phone - 0800 023 4567

In accordance with FCA rules we maintain professional indemnity insurance commensurate with the nature and scale of our business.