If at any time you wish to make a complaint in relation to our services to you, please contact the Head of Client Service at firstname.lastname@example.org and we will endeavour to resolve your complaint promptly.
If your complaint remains unresolved 8 weeks from the date you made the complaint, you have the right to refer it to the Financial Ombudsman Service, whom you can contact them by:
- Mail: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
- Email: email@example.com
- Phone: 0800 023 4 567
In accordance with FCA rules we maintain professional indemnity insurance commensurate with the nature and scale of our business.